Platform
Routing rules and SLA clock
Each captured card gets a destination and a deadline the moment it arrives. Explainable routing rules decide whether the card waits at the branch, goes to the card centre, back to its issuer or to destruction, and a working-day clock starts on the country calendar.
In v1.0 available in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request
- Ordered routing rules R01–R99: hot and expired cards, off-us cards, cards with no customer record, programme rulesIn v1.0
- Every decision shows the rule that fired and why, on the card screen and in the audit trailIn v1.0
- Working-day SLA clock per country pack: weekend, public holidays and the branch cut-off timeIn v1.0
- Ageing bands and escalation to branch, regional and CFC managers before a deadline is missedIn v1.0
- Supervisor override of a route with a reason and a checkerIn v1.0
- Rule simulator to test a new rule against last month’s capturesv1.1 · Q1 2027
See Cardvoy with your own process.
Book a walkthrough: we configure your branches, CFC, couriers and country pack in a private POC and run a captured card from ATM to customer while you watch.