Platform
Branch custody and customer handover
The branch confirms each card physically, keeps it under dual custody and hands it over only to the right person: one-time code to the registered mobile, ID number matched to the customer record, and a signature on screen.
In v1.0 available in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request
- Physical receipt confirmation, so “in the feed” and “in the drawer” never drift apartIn v1.0
- Handover wizard: OTP to the registered mobile, ID check against the customer record, signature captureIn v1.0
- Wrong ID refused with a clear instruction to refer to the branch manager; every attempt auditedIn v1.0
- Authorised representative handover where the pack and bank policy allow it, with the letter recordedIn v1.0
- Hold requests (customer travelling, dispute) through maker-checker, with automatic release datesIn v1.0
- Not-found and suspicious-card flags that open an FRM investigationIn v1.0
- Customer SMS in English, Urdu, Arabic or Bengali when the card is ready and before it leaves the branchIn v1.0
See Cardvoy with your own process.
Book a walkthrough: we configure your branches, CFC, couriers and country pack in a private POC and run a captured card from ATM to customer while you watch.