Platform
Customer tracking and self-service
Customers get an SMS with a private tracking link. Without signing in they can follow the shipment, ask for another delivery day, choose branch pickup or request an address change, which the bank approves.
In v1.0 available in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request
- Private, expiring tracking link per consignment; no customer login neededIn v1.0
- Reschedule, branch pickup and address-change requests from the tracking pageIn v1.0
- Address changes go through a bank checker before the courier sees themIn v1.0
- Notifications in the customer’s language for dispatch, delivery failure and deliveryIn v1.0
- WhatsApp channel through the bank’s business accountv1.1 · Q1 2027
See Cardvoy with your own process.
Book a walkthrough: we configure your branches, CFC, couriers and country pack in a private POC and run a captured card from ATM to customer while you watch.